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Shipping

 

Although we will make efforts to begin delivering Products as soon as reasonably practicable once our pre-order window has closed, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate, is subject to change, and Smallwave does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, Smallwave is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you periodical updates with respect to such delivery schedule. If for any reason you decide that you do not wish to continue to wait for your Product, you may cancel your pre-order as provided for in Section 4 below.


In short, we only start shipping as soon as the pre-order window closes which will be also shown on the top of our webshop. Only if we feel like it's beneficial to do so, we will start shipping out parts of out pre-orders before the pre-order window closes. In that case you will also be notified.

Once your order has left the building, you'll receive a shipment e-mail from us containing a tracking code that you can use to locate your items until they arrive at your door. 

European orders: please allow 3 to 7 working days for delivery after receiving your shipment e-mail.

International orders: please allow 7 to 14 working days for delivery after receiving your shipment e-mail. Customs may hold up your order which may cause its delivery to be delayed. Note that Smallwave is not liable for custom duties and other fees due to situations out of our control.

We partner with Bpost, PostNL, DHL International and GLS Parcel Service for getting the packages delivered. Final delivery could be handled by your local postage service.